Pestana Village Garden Hotel

After reading the reviews I was a bit skeptical, but I loved it. Yes, it looks a bit outdated but this has its charm (personal opinion). The room was pretty spacious and had everything we needed. The staff is super friendly and helpful, something you don't see often anymore. The food was very good. Fresh and plentiful. Although they have the same meals every few days, it does get a bit boring after a while. Still not complaining. The location is perfect; near a bus stop, some shops, and easy to walk to the city center (would take a bus back, since it goes up the hill/mountain). Facilities are kept in order and clean.

We would return during a cooler part of the year. Our fault, we didn’t recognize there is no A/C during which our room was hot to warm late in August. Staff accommodated our request for extra towels for our frequent showers to cool off. The buffet breakfast was very nice, as well as the menu & snack bar items by the pool during the day, as well as the ice provided at the bar on request. The small kitchen would have been more utilized during cooler weather. We visited the Pestana Ocean hotel ( with A/C) for an included dinner reservation & facilities appear more upscale, but decided we liked the coziness of the Pestana Garden better overall, but needed to book during cooler weather.

Everything! The hotel is beautiful and relaxing just to be in such a nice environment. The gardens are lovely to sit and relax. The staff were all pleasant and so hard working. Everywhere was clean and covid regulations being followed. It was really quiet as it was off season so no where was cramped or too busy. Breakfast was great as there was so much choice. I did eat dinner once in the hotel at the buffet and that was also really nice. There was live music on Saturday and they were fantastic. The room was perfect and spacious and clean. Plenty of storage in the room. The location for me was great it seems to be just in the middle of the tourist lido area and the centre of Funchal. About a 10-20 min walk to get to where you want to be. You could also take the bus and the hotel is on a main road so plenty of buses came right outside ( including the airport bus).

Loved the location. Came to Madeira to run and hike, so the hotel was conveniently situated to get local buses or walk into Funchal. The weather was so good we didnt use the facilities the hotel offered as we were out exploring. Initial problem with our room but the staff went out of their way to deal with it.

We really enjoyed our relaxing stay at Pestana Garden Village. The hotel gardens are beautiful and really well cared for and lovely to relax in. Our bedroom was fine, we had a good sized balcony and the bed very comfortable (good firm mattress!), and the bathroom a good size, the kitchenette was useful to make the odd cup of tea/coffee. The maid straightened the room every day and towels changed regularly. We were impressed at how friendly helpful the staff were. We were on a half board package and can recommend eating at the Miramar restaurants - the Pestana buffet food was very nice but if you want a quieter/slower paced restaurant experience try them out.